Refunds

Unused credits can be refunded within 14 days of purchase.

To ask for one, write to support@bridgeside.pet from the email on your account, and tell us which purchase it was. The money goes back the way you paid, through Creem, our payment provider.

• If you have used some of the credits from a pack, we refund the ones you haven't used, in proportion to what you paid for that pack, tax included.
• Credits you have already used can't be refunded.
• A refund never removes a memorial, or anything already added to one.
• After 14 days, credits can't be refunded. They still never expire.
• If you dispute a charge with your bank instead, the credits from that purchase are taken back. Anything already added to a memorial stays.
• If you delete your account, any credits left on it are closed out and can't be refunded after that. If you're within 14 days and would like a refund, please ask before you delete it.
• If someone declines a gift you gave their pet's memorial, your credits come back to you as credits.
• When a purchase is refunded, what we give for it goes down by the same share.

If the law where you live gives you more than this, you have that too.

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